Abstract:
The problem of digital inequality is observed in this research. Inequality is represented in online services usage by St. Petersburg residents. The existence theoretical base in the field of digital inequality is described, based on theoretical information there were proposed hypothesis. In order to test hypothesis, the regression analysis of the survey data was conducted. The results have shown that in St. Petersburg, instead of leading position in digitalization, there are problems which are the obstacles of intensive digital development. So, the most vulnerable group, that has problems with Internet access, awareness, trust, skills and benefits is older generation. According to the results, the recommendations for St. Petersburg regional authorities were developed. The importance of decision problems is ensuring equal access to digital amenities for residents through the digital adaptation policy.